Thursday, August 18, 2022

KEDCO moves to end customer complaints as prepaid metres reject tokens in Kano, Jigawa, Katsina

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Rayyan Alhassan
Rayyan Alhassan is a graduate of Journalism and Mass Communication at Sikkim Manipal University, Ghana. He is the acting Managing Editor at the Daily Nigerian newspaper, a position he has held for the past 3 years. He can be reached via [email protected], or, or @Rayyan88 on Twitter.
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The Kano Electricity Distribution Company, KEDCO, says it has adopted proactive measures to end prepaid meter complaints in its franchise.

DAILY NIGERIAN gathered that KEDCO customers in Kano, Katsina and Jigawa states had cried out over metres rejecting tokens following the commencement of the new electricity tariff plan September 1.

Reacting to the development in a statement on Monday, the KEDCO’s Head of Corporate Communication, Ibrahim Shawai said the company had adopted effective modalities to to deal with the complaints.

He attributed the prepaid meter malfunctioning to the low implementation of the Multi Year Tariff Order, MYTO, 2020, which made meters to reject tokens purchased after September 1.

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“It requires a key change token that will re-programme the meter to accept the new tariff.

“This has caused a surge in complaints from our customers on their inability to load purchased credits and slow turnaround in resolving requests,” Mr Shawai said in the statement.

He said that the company accorded priority to address meter-related complaints to positively meet customers’ satisfaction.

Mr Shawai urged customers to channel their complaints via the company’s online platforms.

DAILY NIGERIAN has compiled a number of Facebook reactions by electricity consumers in the KEDCO franchise areas below:

One of the KEDCO customers, while expressing dissatisfaction with the electricity services in his area, Sabiu Abdullahi Getso said: “Maximise all your time before a serious government comes. I’m sure you will see different things …”

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Umar Ibrahim Maigemu said: “It is not price that is the problem, it is maintenance that is the problem.

“KEDCO people have more people in marketing than in maintenance which obviously indicates that they are more interested in getting the money than the supply of power hence I did not see how they are going to be successful.”

Nazir Sharif Ahmad said: “We at Rajiar Zaki we don’t Know, what’s happening? We are almost in outage since the upward review of this Tariff began.”

However, Isah Aliyu, another customer, while reacting to the development said: “I hope this will help us in resolving this challenge of loading units using prepaid meters. Thank you”

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